Restaurant Manual – Top Point To Cover
Is A Restaurant Manual Mandatory?
A restaurant manual may be a useful way to document the responsibilities and expectations of each job type. Restaurants employ people for various jobs including servers, hosts/hostesses, bartenders, cooks, and managers. Each job requires different skills and has different expectations associated with it. A manual would act as a resource and a means of communication between restaurant operators and employees.
What Should Be Included In A Restaurant Manual?
A restaurant manual should provide some information about the goals and mission of the restaurant. This will help focus the employees’ responsibilities toward achieving those goals. For example, if a goal of your restaurant is to minimize wait time between courses, then make a responsibility of the cooks to have the next course started before the prior course reaches the customers’ table.
Goals differ between restaurants. For instance, fine dining restaurants want to provide a slow, intimate experience while casual restaurants want to provide a fast and fun experience. Restaurant operators need to develop the manual around their individual goals and mission in order to articulate the responsibilities and expectations for the various job types.
A restaurant manual may include information about restaurant policies, guidelines, and regulations. Examples of policies include attendance, grooming, benefits, compensation, safety, and more. These kinds of policies most likely affect all of the employees in the restaurant.
For more job specific responsibilities, the manual may be broken into different sections. For example, in the servers section you may include the following:
>Dining room preparation
On the other hand, cooks may have different responsibilities. These responsibilities may include the following:
>Inspect kitchen equipment for safe and proper operation
Why Is It Important To Develop A Manual?
As a restaurant owner, you have certain expectations that you require your employees to meet.
A restaurant manual may act as a communication tool to your employees about your expectations. With their responsibilities and restaurant policies printed in black-and-white for them to read and understand, you have the ability to hold each employee accountable for their performance.
For example, if the manual clearly states that employees who no-show for work two consecutive days may be terminated then you can hold your employees accountable if they no-show for two consecutive days. The employees cannot use the excuse that they were unaware of the policy because it is stated in the manual.
Restaurant Manual in Summary
Restaurant manuals may be helpful for both restaurant operators and employees. Restaurant operators can use the manual to outline the responsibilities and expectations for each job type. The manual can also be used to outline general polices that affect all employees such as attendance, grooming, and safety just to name a few.
A restaurant manual may be used to provide justification for disciplinary action that includes termination of employment. Since the policies and expectations are printed in the manual, then all employees should know what is expected of them.
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